Soliciting or incentivizing gamblers to reverse withdrawal requests from their online gaming accounts is a big no-no, New Jersey state gaming regulators say.
A Jan. 13 advisory bulletin signed by state Division of Gaming Enforcement Director David Rebuck warned online casino operators to immediately cease the forbidden practices or face the music.
“The Division has determined that the current rules, taken as a whole, prohibit the practice of soliciting, either overtly or covertly, the rescission or reversal of withdrawals once requested by a patron,” the memo stated.
Online gaming operators who violate the rules could be fined or subject to regulatory action.
Faster online payments for players
In another win for online gamblers, Rebuck also advised operators to stop delaying payments to players.
The state gaming regulations do not specify a timeframe for operators to process withdrawals. However, operators can only delay payments to customers for the length of time needed to verify identity and perform anti-fraud or anti-money laundering checks.
“Patrons who request withdrawals have the right to receive their funds as expeditiously as possible,” Rebuck wrote. “The Division has determined that a solicitation of the reversal of a withdrawal to be an impermissible delaying tactic.”
Unnamed guilty online gaming operators
According to the 3-page advisory bulletin, state regulators received numerous player complaints about long delays in processing online account withdrawals.
In looking into the complaints, the DGE discovered certain online gaming operators were even offering incentives.
“In the period between a withdrawal request and the actual release of funds to the customer, patrons reported contact from providers encouraging or enticing them to reverse the withdrawal request and wager the funds,” Rebuck wrote. “It has been reported by some patrons that they were even offered bonus money to reverse a pending withdrawal request.”
Rebuck’s advisory bulletin does not identify any online gaming operator by name. It makes no mention of specific NJ online casino or sports betting operators.